Common Account Issues and How to Fix Them
The most common issue reported on hi bajje is "I can't log in to my account." This is usually caused by one of two things: an incorrect password or an incomplete account verification. If you've forgotten your password, click "Forgot Password" on the login page. An OTP will be sent to your registered mobile number — use it to set a new password.
Another common issue is KYC verification. Many users upload photos but their account still doesn't get activated — usually because the image is blurry, cropped, or unclear. Upload clear photos of both the front and back of your National ID. Photos taken in natural daylight work best.
Quick Fix Tips: If you're having login trouble, start by clearing your browser's cache and cookies, then try again. If the issue is with the mobile app, uninstall it and reinstall from scratch.
Complete Guide to Deposits & Withdrawals
Depositing and withdrawing on hi bajje is straightforward, though it can feel a little confusing the first time around. Let's walk through it step by step.
How to Deposit via bKash
Log in to hi bajje. Click the "Deposit" button. Select "bKash" as your payment method. Enter the amount (minimum ৳500). Provide your bKash number and click "Confirm". You'll receive an OTP from bKash — enter it to complete the deposit.
How long do withdrawals take?
Average withdrawal times from hi bajje are 15 minutes for bKash, 20 minutes for Nagad, 30 minutes for Rocket, and 1–2 business days for bank transfer. KYC must be completed before your first withdrawal.
| Payment Methods |
Minimum Deposit |
Withdrawal Time |
Fee |
| bKash |
৳500 |
15 Minutes |
Free |
| Nagad |
৳500 |
20 minutes |
Free |
| Rocket |
৳500 |
30 Minutes |
Free |
| Bank Transfer |
৳1,000 |
1–2 Days |
Free |
| Crypto |
$10 |
30 Minutes |
Network Fee |
Hi bajje Casino — Bangladesh's New Destination for Entertainment
Bonus FAQs
The two bonus questions we get the most are — why hasn't my bonus been credited, and how do I withdraw my bonus.
The most common reason for not receiving a welcome bonus is not completing account verification before making a deposit. Under hi bajje's policy, deposits made before KYC is complete are not eligible for bonuses. Make sure your identity is verified before placing your first deposit.
To withdraw a bonus, you need to meet the wagering requirement. On hi bajje, it's just 5x — meaning a ৳1,000 bonus only requires ৳5,000 in bets to unlock. Qualifying bets must have odds of at least 1.50.
Common Issues with the Mobile App
The hi bajje mobile app is available on both Android and iOS. Here are some common issues and how to fix them:
- App won't install: Enable "Unknown Sources" on Android. Go to Settings → Security → Unknown Sources and turn it on.
- App crashing: Uninstall the app and download the latest version.
- Live stream not loading: Make sure you have a stable internet connection. Wi-Fi or 4G gives you the best performance.
- Payment options not showing: Update the app — some features may not work on older versions.
- Not receiving notifications: Go to your phone's settings and enable notification permissions for the hi bajje app.
Hi bajje Mobile App — Play from Anywhere
Security & Account Protection
Hi bajje is committed to keeping members' accounts secure. That said, security isn't just the platform's responsibility — there are precautions you should take on your end too.
Most importantly: hi bajje will never ask for your password or OTP via email or SMS. If anyone claims to represent hi bajje and requests this information, it is a scam — do not share it under any circumstances.
- Use a strong password — a mix of letters, numbers, and symbols.
- Keep Two-Factor Authentication (2FA) enabled.
- Always log out after using someone else's device.
- Change your password regularly.
- If you notice anything suspicious, report it to hi bajje support immediately.
Responsible Betting Support
Hi bajje believes betting is entertainment, not a source of income. That's why we take responsible betting seriously. If you feel betting is affecting your daily life, take action right away.
Hi bajje lets you set deposit limits directly from your account. Head to Account Settings to set daily, weekly, or monthly deposit limits. You can also use the Self-Exclusion feature to temporarily deactivate your account for a set period. For more details, visit the Responsible Gaming page.
